Frequently Asked Questions
What is Cracked It! Escape Games? Escape Room games are challenges where teams of 2-7 players are placed in a room and have to “escape” the room within a given time limit, usually 60 minutes. The games have a mission, goal or objective that players have to solve by figuring out clues, riddles, puzzles and mysteries.
Why Cracked it! Escape Games? Cracked It! Escape Games are fun and memorable experiences to enjoy with your friends, colleagues or family. The game is very challenging but gives you a great sense of achievement and encourages you to work together with your team to solve the puzzles.
How much does it cost? The cost for our games is $25.00/person. If you are a follower of our various social media accounts we will post special offers and discounts from time to time.
Do you use Groupon or Living Social? In a word NO! We feel that sites like Groupon and Living Social are bad for small businesses and devalue our brand. We provide a premium experience to our customers and we price our experiences accordingly. We do however offer discounts on a periodic basis to include our #GIVEBACK initiative and our Military/First Responders discounted tickets. We also periodically run specials and promotions for special events. We publicize those discounts and promotions on our various social media platforms.
Do you have a military/first responder discount? Yes! When you book your experience, select the number of service members or first responders attending for a 10% discounted ticket price. Each military/first responder attendee must provide ID on arrival to receive the discount. You will be asked to pay the difference for any players who cannot provide the appropriate identification.
Where are you located? We are at 559 Freedom Way, Midway Park, NC 28544. We are located a half a mile past the Piney Green Gate on Hwy 24 as you're heading toward Swansboro. Take the second turn around and pull in to the big green building between Halz Mobile Home Supply and Space Place Self Storage!
Apple Maps tends to put people in either the Kmart shopping center a half mile away or in a random neighborhood in Hubert, so we do not recommend using it to navigate to us! Waze navigation works consistently, and Google Maps is hit or miss.
What is your refund policy? Experiences booked in advance and cancelled more than 72 hrs ahead of time will be 100% refunded. Cancellations between 24 and 72 hours in advance will receive a 50% refund; those cancelled less than 24 hrs in advance will receive no refund. During inclement weather conditions that restrict travel, all parties will be rescheduled or refunded at your request. NO SHOWS WILL NOT BE REFUNDED.
What are your hours? We accept regular bookings during the following hours:
Monday & Thursday: 4:30 -8:00 pm
Tuesday & Wednesday: Closed
Friday & Saturday: 3pm-9:30pm
Sunday: 12pm - 8:00 pm
Is our appointment a hard time or do we have a grace period?
Cracked it! Escape Games are scheduled on a 90 minute basis. Participants need to arrive 15 minutes prior to their reserved time in order to go over rules and safety. Game masters will start the experience at its scheduled time. Excessively late teams may have time deducted, be asked to reschedule, or be turned away.
What is the minimum/maximum team size for each game room? We recommend 3-6 players for all of our games. Due to the size of the game rooms, we can not accommodate more than 6 players for each of our experiences.
Will my party have the whole room to ourselves? If you reserve less than the full amount of spaces for the room, it is likely that other people may book the same session. To guarantee a room exclusively to yourselves, you would need to select the "private event" option when booking your experience and book out all slots in the room. Reserving a Private Event is an flat $35 surcharge on top of the regular ticket price. If you have a full party of six, it is not necessary to select the "private event" option!
Can I bring my little ones?
We love children, however, an escape room is an immersive experience that is enjoyed most when your full attention can be devoted to the game. Please do NOT bring infants (even in carriers or strollers,) toddlers, or children under the age of 8 to your escape room experience. The little ones, when not receiving their full measure of stimulation and attention can become disruptive and detract from the enjoyment of the game of others. Parents who arrive with children infants or toddlers will NOT be permitted entrance into the game and will be rescheduled. A guardian MUST remain on the premises for children ages 10-16.
I am claustrophobic, can I play? Absolutely! Though the name of the game is “Escaping” you are never locked in our rooms and can leave at any time without penalty.
Do I have to do obstacle course-like challenges?
Cracked it! Escape Games puzzles are designed to test your mental agility and problem solving skills. Some rooms may require you to dip, duck or scoot in order to solve a puzzle, but no heavy sweating is required.
Is this like a haunted house, or what?
At Cracked it! Escape Games, We Put Fun First, and we have no intention of scaring you. Though the plot itself may be a bit chilling, we’re not trying to be a haunted house. Maude's Madness does contain elements that may be disturbing to younger players.
Do I need prior knowledge before entering the room?
All of our rooms can be solved using clues found within the room. You will be required to use deductive reasoning and teamwork to piece together a multitude of challenges as you progress through each scenario.
How can I book Escape Rooms? Click the "Book Now" button below to be directed to the booking page!
Is there a waiting area and food/beverage available? We have a spacious reception and briefing area where we will meet with your group and go over the game and some basic safety rules before we start your game. We do not offer food and beverages on the premises.
Can I arrange a special event or party? We would love to host your special event at Cracked it! Escape Games. Please click over to the "Team Building" tab at the top of the page and fill out the form and we will contact you to make arrangements!
Can I bring alcohol into the room?
No alcohol is allowed in the room. If any team member is under influence of alcohol or drugs, they will be turned away at the door or ejected from the game, and no refund will be given.
I frequently open carry, can I bring my gun? PLEASE DON'T! We would ask that for at least this period during the day you keep your weapon secured in your vehicle.
Is it possible to access the rooms using a wheelchair?
We at Cracked it! Escape Games have taken special care to ensure that our facility and experiences are wheel chair accessible. Our recent renovations have included installing 36 inch doors, retrofitting restrooms, and adding wheelchair ramps so that people with mobility challenges can participate in all Cracked it! Escape Game experiences. There are certain portions of DEFCON-1 Red Alert that may not be fully accessible via wheelchair, but rest assured that guests with mobility impairments are still able to be fully engaged with the room!
Can I take photo or record video in the room?
Please do NOT take picture or video recording inside the room. Also please do not reveal any of the tricks, puzzles and solution to the public. It will spoil the game.
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