Frequently Asked Questions
What are escape rooms?
Escape games are themed challenges where teams of players uncover narratives, decipher clues, solve mysteries, achieve objectives, and escape within a time limit (usually 60 minutes).
Why Cracked it! Escape Games?
The Cracked It team works hard to build games that are immersive, exciting, challenging, and above all: fun! We also pride ourselves on our friendly and attentive Game Masters who will make your visit an outstanding and memorable one!
How much does it cost?
Our games cost of $87 for 1-3 people plus $29 for each additional person beyond 3. Follow us on social media to be alerted to special offers and discounts!
How often do you change up your rooms?
We are so thrilled that you are enthusiastic about our games and are eager for more! We wish that we could have something new for you every week, but building out new games is expensive and very time and labor intensive. We at Cracked It! design and build all of our games in-house and it can take a while to execute something that meets our very high standards, so we aim to introduce 1-2 new games per year. If you want to stay informed when new games drop, follow us on social media (@crackeditnc) or join our email list! If you just can’t wait to get a taste of that sweet, sweet escape room dopamine again, we recommend giving other escape room companies in NC a shot! Scroll to the bottom of the page for an incomplete list of escape rooms in North Carolina.
The website says I need to have 3 people to book. Can I play with just two people?
Yes, all of our games are playable by two people, though groups of two may find the games much more challenging. In order to ensure the safety of our patrons during the ongoing pandemic, we have shifted to all-private games with a flat price equivalent to three tickets for groups of 1-3 players. You can select 3 players to complete your booking online, as it is the same price,
I have a service animal, can I bring them to the escape room? Yes!
Do you use Groupon or Living Social?
In a word, no. We provide a premium experience to our customers and this is reflected in our pricing. However, we do offer some discounts, including our #GIVEBACK Initiative (15% discount on Mondays and Thursdays, with a portion of proceeds going to a designated local charity organization each month) and Military/First Responder tickets (see below). We also periodically run specials and promotions, which we publicize on various social media platforms.
I have a service animal, can I bring them to the escape room? Absolutely! We will politely inquire if your animal is a service animal, and what tasks they are trained to do. We are sensitive to the emotional needs of our guests, however emotional support animals and companion animals are not permitted on the premises.
Do you have a military/first responder discount?
Yes! We offer a 10% discount to groups with military members and first responders. Use offer code MIL-10-20 when you check out and the discount is automatically applied, or click this link to go to the booking page with the discount already applied.
Where are you located?
We are located half a mile past the Piney Green Gate on Hwy 24 as you’re heading toward Swansboro. Take the second turnaround and pull in to the big green building between Halz Mobile Home Supply and Space Place Self Storage.
559 Freedom Way
Midway Park, NC 28544
What is your refund policy?
Cancellations with at least 24 hours advanced notice will be 100% refunded. Cancellations between 12 and 24 hours in advance will receive a 50% refund. Attempts to cancel with less than 12 hours notice will not be refunded BUT may be rescheduled one time at no cost. During inclement weather conditions that restrict travel, all parties will be rescheduled or refunded. NO SHOWS WILL NOT BE REFUNDED OR RESCHEDULED.
What are your hours?
WE ARE OPEN BY RESERVATION ONLY. We cannot guarantee there will be anything available if you try to walk in without reserving in advance.
Hours of Operation
Monday 3:30 - 8:00PM
Thursday 3:30-8:00PM
Friday 3:00-9:30PM
Saturday 12:00-9:30PM
Sunday 12:00-8:00PM
Is our appointment a firm start time or do we have a grace period?
Our games are scheduled to run at 90 minute intervals. Players are expected to arrive 15 minutes prior to their reserved time in order to go over rules and safety and begin on time. Game Masters will start the experience at its scheduled time. Excessively late teams may have time deducted, be asked to reschedule, or be turned away.
What is the minimum/maximum team size?
We recommend 3-6 players for optimum value and experience. Due to fire safety codes, we are unable to accommodate more than 7 players in one game.
Will my team have the whole game to ourselves? Yes! All of our games are now private, meaning your game is limited to you and the people you brought with you.
Can I bring my little ones?
Kids age 8+ are more than welcome! Please DO NOT bring infants (even in carriers/strollers), toddlers, or children under 8 to your experience. Our games are not child-proofed, and little ones who are under-stimulated or momentarily unattended are at risk of injuring themselves, damaging game elements, and disrupting your experience. We love children, but our experiences are best enjoyed when your full attention can be devoted to the game. Parents who arrive with young children, infants, or toddlers may not be permitted entrance to the game and will be rescheduled. Children ages 10-16 are permitted to play without an adult in the room to supervise, but an adult must remain on the premises in case of emergency.
I am claustrophobic, can I play?
Absolutely! Though “escaping” is the name of the game, you’re never locked in and are free to leave and reenter the room at any time.
Do I have to do obstacle course-like challenges?
Our puzzles are designed to test your mental agility and problem solving skills. Some rooms may require players to dip, duck or scoot, but no strenuous activity is required. We are more than happy to accommodate any players with limited mobility or other disabilities. Please let your GM know if you have concerns and we will work to ensure you can enjoy your experience to the fullest!
Is this like a haunted house, or what?
At Cracked It! Escape Games, We Put Fun First! Though the plot and the atmosphere of some games may be a little chilling, we’re not a haunted house. There are no actors or animatronics. We are not out to scare you; however, Maude’s Madness and New Blood, New World do contain some atmospheric elements that may be disturbing or startling to younger or sensitive players.
What do I need to know before entering the game?
All our games can be solved using only the clues and objects found within the room. To meet the variety of challenges you will face, you may need to leverage skills such as reading, counting, observation, deductive reasoning, and teamwork. You will not need to know any trivia or esoteric knowledge in order to succeed (though it may give you a leg up if you do!)
How can I book my escape?
Click the “Book Now” button below to be directed to the booking page!
Is there a waiting area and food/beverages available?
We have a spacious lobby where we will meet your group and go over the scenario and basic safety rules before starting your game. We do not offer food and drinks, and we do not allow drink containers that can’t be sealed inside our rooms.
Can I arrange a special event or party?
We would love to host your special event at Cracked It! Escape Games. Please click over to the “Team Building” tab at the top of the page, fill out the form, and we will contact you to make arrangements!
Can I bring alcohol into the room?
No alcohol is allowed on the premises. Players under the influence of drugs or alcohol who are determined by staff to be disruptive or hazardous will be turned away or removed from the game, and no refund will be given.
I open carry, can I bring my gun?
Firearms are not allowed on the premises. We ask that you leave your weapon at home or secure it in your vehicle for the duration of your experience.
Are the rooms wheelchair accessible?
We have taken special care to ensure that our facility is accessible to people with mobility disabilities. Renovations include 36” doors, ramps, and grab bars in all restrooms.
Are there escape rooms in North Carolina that are We the Enthusiasts Global Escape Room Passport participants?
Yes! The below businesses are participating locations.
Whole Brain Escape 410 Upchurch St, Apex, NC 27502 USA
☎️: 1 (919)355-2714
Ready Set Escape
1304 W Market St. D, Smithfield, NC 27577 USA
☎️: 1 ( 919)222-7840
OB-Xscape Rooms
DEAL! 10% Discount on regular admission with We the Enthusiasts Passport holders. (Confirm with vendor. Updated 1/18/2020)
1 Ocean Blvd. Suite 109-111. Southern Shores, NC 27949 USA
☎️ & Whatsapp 📞: 1 (252)564-9636
Cracked it! Escape Games
559 Freedom Way, Midway Park, NC 28544 USA
☎️: 1 (910)353-4434
Bear Towne Escape Room
233 Middle St. Suite 107B. New Bern, NC 28560 USA
☎️: 1 (919)440-7150
Key to Escape, NC
150 E Sharpe St. Statesville, NC 28677 USA
☎️: 1 (704)253-4559
Fox-N-Otter Adventure Escapes
3749 Sweeten Creek Rd. Arden, NC 28704 USA
☎️: 1 (828)585-4302
Fox-N-Otter Adventure Escapes
3 South Tunnel Rd. Asheville, NC 28805
☎️: 1 (828)585-4302