Frequently Asked Questions
What is Cracked It! Escape Games? Escape Room games are challenges where teams of 2-10 players are placed in a room and have to “escape” the room within a given time limit, usually 60 minutes. The games have a mission, goal or objective that players have to solve by figuring out clues, riddles, puzzles and mysteries.
Why Cracked it! Escape Games? Cracked It! Escape Games are fun and memorable experiences to enjoy with your friends, colleagues or family. The game is very challenging but gives you a great sense of achievement and encourages you to work together with your team to solve the puzzles.
How much does it cost? The cost for our games is $25.00/person plus tax. If you are a follower of our various social media accounts we will post special offers and discounts from time to time.
Do you use Groupon or Living Social? In a word NO! We feel that sites like Groupon and Living Social are bad for small businesses and devalue our brand. We provide a premium experience to our customers and we charge a premium price. We do however offer discounts on a periodic basis to inclued our #GIVEBACK initiative and our Military and First Responders discounts. We also periodically run specials and promotions for special events. We publicize those discounts and promotions on our various social media platforms.
Where are you located? We are at 559 Freedom Way, Midway Park, NC 28544. We are located a half a mile past the Piney Green Gate on Hwy 24 as you're heading toward Swansboro. Take the second turn around and pull in to the big green building between Halz Mobile Home Supply and Space Place Self Storage!
Apple Maps tends to put people in the Kmart shopping center a half mile away, so we do not recommend using it to navigate to us! Waze navigation works consistently, and Google Maps is hit or miss.
What is your refund policy? Experiences booked in advance and cancelled more than 72 hrs ahead of time will be 100% refunded. Cancellations between 24 and 72 hours in advance will receive a 50% refund; those cancelled less than 24 hrs in advance will receive no refund. During inclement weather conditions that restrict travel, all parties will be rescheduled or refunded at your request. NO SHOWS WILL NOT BE REFUNDED.
What are your hours? We accept regular bookings during the following hours:
Monday & Thursday: 4:30 -8:00 pm
Tuesday & Wednesday: Closed
Friday & Saturday: 12pm-9:30pm
Sunday: 12pm - 8:00 pm
Is our appointment a hard time or do we have a grace period?
Cracked it! Escape Games are scheduled on a 90 minute basis. Participants need to arrive 15 minutes prior to their reserved time in order to go over rules and safety. Game masters will start the experience at its scheduled time. Excessively late teams may have time deducted, asked to reschedule, or be turned away.
What is the minimum/maximum team size for each game room? We recommend 3-6 players for all of our games. Due to the size of the game rooms, we can not accommodate more than 6 players for each of our experiences.
Will my party have the whole room to ourselves? If you reserve less than the full amount of spaces for the room, it is likely that other people may book the same session. To guarantee a room exclusively to yourselves, you would need to select the "private party" option when booking your experience and book out all slots in the room. Reserving a Private Event is an flat $35 surcharge on top of the regular ticket price.
Can I bring my little ones?
We love children, however, an escape room is an immersive experience that is enjoyed most when your full attention can be devoted to the game. Please do NOT bring infants (even in carriers or strollers,) toddlers or children under the age of 8 to your escape room experience. The little ones, when not receiving their full measure of stimulation and attention can become disruptive and detract from the enjoyment of the game of others. Parents who arrive with children infants or toddlers will NOT be permitted entrance into the game and will be rescheduled. A guardian MUST remain on the premises for children ages 10-16.
I am claustrophobic, can I play? Absolutely! Though the goal is to "escape" the room you are provided an emergency exit method so you can leave at any time.
Do I have to do obstacle course-like challenges?
Cracked it! Escape Games puzzles are designed to test your mental agility and problem solving skills. Some rooms may require you to dip, duck or scoot in order to solve a puzzle, but no heavy sweating is required.
Is this like a haunted house, or what?
At Cracked it! Escape Games, We Put Fun First, and we have no intention of scaring you. Though the plot itself may be a bit chilling, we’re not trying to be a haunted house. Maude's Madness does contain elements that may be disturbing to younger players.
Do I need prior knowledge before entering the room?
All of our rooms can be solved using clues found within the room. You will be required to use deductive reasoning and teamwork to piece together a multitude of challenges as you progress through each scenario.
How can I book Escape Rooms? Here
Is there a waiting area and food/beverage available? We have a spacious reception and briefing area where we will meet with your group and go over the game and some basic safety rules before we start your game. We do not offer food and beverages on the premises.
Can I arrange a special event or party? We would love to help you arrange a special event at Cracked it! Escape Games. Please contact us at firstname.lastname@example.org, or call us at (910) 353-4434 and we will work with you to make your special moment happen.
Can I bring alcohol into the room?
No alcohol is allowed in the room. If any team member is under influence of alcohol or drugs, they will be turned away, and no refund will be given.
I frequently open carry, can I bring my gun? PLEASE DON'T! We would ask that for at least this period during the day you keep your weapon secured in your vehicle.
Is it possible to access the rooms using a wheelchair?
We at Cracked it! Escape Games have taken special care to ensure that our facility and experiences are wheel chair accessible. Our recent renovations have included installing 36 inch doors, retrofitting restrooms, and adding wheelchair ramps so that people with mobility challenges can participate in all Cracked it! Escape Game experiences. There are certain portions of DEFCON-1 Red Alert that may not be fully accessible via wheelchair, but rest assured that guests with mobility impairments are still able to be fully engaged with the room!
Can I take photo or record video in the room?
Please do NOT take picture or video recording inside the room. Also please do not reveal any of the tricks, puzzles and solution to the public. It will spoil the game.
Corporate bookings and special events are accepted any time. To book a Corporate or special event fill out the form below and we will get back to you as quickly as possible.
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